Boundary Waters Catalog FAQ


Updated 02/22/2024



  • Do you ship to Canada?
    • Yes. For Canadian addresses (and other international orders), you will be charged the actual shipping cost plus $5. Please see shipping policy for more details.


  • What shipping methods do you use?
    • US Mail and Fed Ex.


  • Will you ship to a Post Office box?
    • Yes.


  • Can I get a print catalog?
    • Yes! Our catalogs are mailed in the spring and in late fall. You may request a copy of our most current edition here.


  • From where will my order ship?
    • Orders ship from our store at 105 N Central Ave. Ely, Minnesota, 55731.


  • Can I pick my order up at your store?
    • Yes! Indicate IN STORE PICK UP in the order comments at checkout, or call us to place your order.


  • Can I pick my order up when I come for my Boundary Waters trip?
    • Yes! Indicate OUTFITTING PICKUP in the order comments at checkout, or call us to place your order.


  • Can I order something I saw at your store that is not on your website?
    • Yes. Call us to see if the item is in stock, and we’ll help you place an order.


  • How can I track my package?
    • Once your order has been processed, you can retrieve the tracking information on the Order Status page.An email notification will also be sent from FedEx or Stamps.com with the tracking information and shipping updates.


  • Do you take backorders?
    • Yes.Wait times vary depending on demand and availability from our vendors. You will receive an email notification with backorder updates.


  • Can I get a return label / prepaid label?

Yes, for returns or exchange you can print a discounted return label from our returns page.Please see our returns page for charges associated with using this label.


  • What is the status of my order?


  • Orders successfully placed will receive an email confirmation with an order reference number.The status of your order can be found on the Order Status page.If an item is backordered, you’ll receive a separate email notification.



  • Can I change my shipping address after the order has been placed?
    • Yes, as long as the order hasn’t yet been shipped. Call us at 800.223.6565.If your order has shipped we can attempt to redirect your package with the carrier at the customer’s expense. Always call and speak to a customer service representative as these situations are resolved on a case-by-case basis.


  • What size paddle should I order?
    • There are many factors that go into sizing a paddle.For beginners, the below chart will be a good reference.If you have more specific needs, stop in our store or call us at 800.223.6565.


The best way to gauge your paddle length is to measure your torso.  Sit on a flat surface with your feet planted firmly on the ground.  Measure from the seat in between your legs to your nose. 

Torso Size

Straight Paddle Length

Bent Paddle Length






















*Beavertail Sizing: Size up 2-4" inches to accommodate the longer blade/shorter shaft (For example, if you're normally use a 52" straight paddle, we'd recommend sizing up to a 54" Beavertail.)   



  • When will my order ship?


  • In-stock items typically ship 1-2 business days after an order has been placed.


  • I would like to order a custom canoe.


  • Great! Call Tom at 800.223.6565 or email him at tom@piragis.com.


  • How do you ship canoes?
    • We don’t ship canoes via conventional carriers. Our canoes find rides all over the country with our customers, employees, or neighbors.Work with Tom, our Canoe Sales Manager, to discuss shipping costs and delivery times.