FAQ
Boundary Waters Catalog FAQ
- Do you ship to Canada?
- Yes. For Canadian addresses (and other international orders), you will be charged the actual shipping cost plus $5.
- What shipping methods do you use?
- US Mail and Fed Ex.
- Will you ship to a Post Office box?
- Yes.
- Can a get a print catalog?
- Yes! Our catalogs are mailed in the spring and in late fall. To request a copy, call us at 800-223-6565 or email jordyn@piragis.com with your name and mailing address.
- From where will my order ship?
- Orders ship from our store in Ely, Minnesota.
- Can I pick my order up at your store?
- Yes! Indicate IN STORE PICK UP in the order comments at checkout, or call us to place your order.
- Can I pick my order up when I come for my Boundary Waters trip?
- Yes! Indicate OUTFITTING PICKUP in the order comments at checkout, or call us to place your order.
- Do you offer curbside pick up?
- We do! Please call us at 800.223.6565 to order and arrange pick up.
- Can I order something I saw at your store that is not on your website?
- Yes. Call us to see if the item is in stock, and we’ll help you place an order.
- How can I track my package?
- Once your order has been processed, you can retrieve the tracking information on the Order Status page.An email notification will also be sent from FedEx with the tracking information and shipping updates.
- Do you take backorders?
- Yes.Wait times vary depending on demand and availability from our vendors. You will receive an email notification with backorder updates.
- What’s the status of my order?
- Orders successfully placed will receive an email confirmation with an order reference number.The status of your order can be found on the Order Status page.If an item is backordered, you’ll receive a separate email notification.
- Can I request features on my axe order?
- All of our axes pass a rigorous quality inspection from the manufacturers that ensures high performance.If you’d like to request a specific physical feature, please note the feature(s) in the notes section on the checkout screen.We will do our best to accommodate your request.
- Can I change my shipping address after the order has been placed?
- Yes, as long as the order hasn’t yet been shipped. Call us at 800.223.6565.
- What size paddle should I order?
- There are many factors that go into sizing a paddle.For beginners, the below chart will be a good reference.If you have more specific needs, stop in our store or call us at 800.223.6565.
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The best way to gauge your paddle length is to measure your torso. Sit on a flat surface with your feet planted firmly on the ground. Measure from the seat in between your legs to your nose. |
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Torso Size |
Straight Paddle Length |
Bent Paddle Length |
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26” |
52” |
48” |
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28” |
54” |
50” |
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30” |
56” |
52” |
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32” |
58” |
54” |
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34” |
60” |
56” |
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36” |
62” |
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38” |
64” |
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*Beavertail Sizing: Size up 2-4" inches to accommodate the longer blade/shorter shaft (For example, if you're normally use a 52" straight paddle, we'd recommend sizing up to a 54" Beavertail.) |
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- When will my order ship?
- In stock items typically ship 1-2 business days after an order has been placed.
- I would like to order a custom canoe.
- Great! Call Tom at 800-223-6565 or email him at tom@piragis.com.
- How do you ship canoes?
- We don’t ship canoes via conventional carriers. Our canoes find rides all over the country with our customers, employees, or neighbors.Work with Tom, our Canoe Sales Manager, to discuss shipping costs and delivery times.
I have a question I don't see answered above.
- Email jordyn@piragis.com or call us at 1-800-223-6565
